Shipping Policy

Cancellation of purchase/exchange and return of products
The purchaser must check the contents of the shipment upon receipt, and compare it to both the order and the invoice sent to him at the time of purchase.

The provisions of these regulations regarding: "Cancellation of purchase/return of products/exchange of products.

You can cancel a product order from the moment you place the order until 3 business days from the moment you receive the shipment, along with a digital purchase invoice indicating the purchase and the payment method used to make the transaction. All subject to the Consumer Protection Regulations (Transaction Cancellation) 5741-2010 and the Consumer Protection Law 5741-1981.
(hereinafter: the "Consumer Protection Law") and the regulations in our opinion.

Cancellation of an order will be made by telephone only (a telephone number appears on the website under "Contact") and an explanation of the reason for the return. Cancellation of an order will be possible in accordance with the instructions below and in accordance with all laws.

A. Cancellation before delivery – Cancellation of an order before it is sent by the company. Upon cancellation of the order, the money paid for it will be returned to the customer. The credit will always be made under the same conditions under which the transaction was charged and the payment method used to make the transaction.

Credits from the credit card company – the credit will be transferred to the credit card used to place the order. 5% of the transaction value or 100 NIS, whichever is lower, is non-refundable. The credit will be transferred to the buyer's credit card in accordance with the credit card company's schedules (if paid in installments, the credit will also be in installments, if paid with a gift card, the credit will also be on the gift card, and so on).

on. Cancellation after the shipment leaves the company's warehouses – Cancellation of an order after the product has already been shipped/or collected by Albertina's shipping company or has arrived at the customer and subject to the fact that the customer has returned the purchase by express delivery to the company's address specified in these regulations below, the product is closed in its original packaging, has not been used, the product is without damage (including weather damage), and/or defect or is open and not in its original packaging and has not been used. A product that has been returned and does not meet the above requirements will not entitle the customer to a refund and/or any other credit. In the event of any cancellation, the customer will be responsible for the shipping fees specified on the site under Shipping Policies. The customer will be credited only after receiving the goods back to the Jigriya warehouses.

The credit will always be made under the same conditions under which the transaction was charged and the payment method used to make the transaction.

Credits from the credit card company – the credit will be transferred to the credit card used to place the order. 5% of the transaction value or 100 NIS, whichever is lower, is non-refundable. The credit will be transferred to the buyer's credit card in accordance with the credit card company's schedules. (If paid in installments, the credit will also be in installments, if paid with a gift card, the credit will also be on the gift card, and so on).

• A product purchased as a package will be returned as a package and individual products that make up the package may not be returned.

• Order changes by the purchaser will be subject to the company's consent at its sole discretion and no later than 3 business days from the date of shipment. Changes, cancellations or returns of orders will be made through customer service only. Telephone: 050-2338346

• The Company shall be entitled, at its sole discretion, to cancel an order, for any reason whatsoever, without the need for justification or prior notice, even if the user has already received an email confirming the purchase. Notification of the cancellation of the purchase or a request for a return after receiving confirmation by email will be delivered to the purchaser by telephone, and he shall not have any claim and/or claim and/or demand against the Company for the cancellation of the transaction by it. The purchaser shall not be entitled to any compensation from the Company for the cancellation and/or change as aforesaid.

• In the event of cancellation of the order by the Company, the purchaser will be credited with the payment of the order amount, and in the event of a change approved by the Company, the purchaser will be charged or credited, respectively, according to the changed order.

• The Company shall be entitled to withdraw from the execution of a purchase contract between the Purchaser and the Company, upon notice to the Purchaser, due to a clerical error or other technical error.

• Without derogating from the above, if factors and/or events beyond the control of the Company and/or the owners of the site and/or its operators delay and/or prevent the provision of the service and/or the sale of the beverages and/or their supply and/or their delivery and/or their transportation, in whole or in part, and in any way and/or at the specified times, and/or if there are malfunctions in the computer and/or telephone systems and/or any other communication factor in completing the purchase process, and/or if due to hostilities and/or strike and/or shutdown and/or special scale reserve recruitment and/or weather conditions and/or any other factor that constitutes force majeure the process of purchasing the beverages, their delivery, transportation, delivery and sale is prevented and/or delayed and/or affected, the Company may announce the cancellation of the purchase, in whole or in part, or a delay in its delivery, and the Buyer shall have no claim, claim, or demand due to Thus (hereinafter: "Force Majeure").